Refund policy

Refunds and returns

We want you to be happy with your K.SANT order. If you are not, write to us at hello@ksanthome.com within 28 days of delivery and we will make it right with a refund, a replacement, or store credit.

What qualifies

• Unopened bottles: full refund within 28 days of delivery.
• Opened bottles you did not get along with: full refund within 28 days of delivery. We ask that you tell us why so we can keep improving.
• Damaged in transit or wrong item shipped: full refund or replacement at our cost. Send a photo and we will take care of it.

How it works

1. Email hello@ksanthome.com with your order number.

2. We will reply with return instructions if a return is needed, or process your refund directly if it is not.

3. Refunds go back to the original payment method. Your bank may take several business days to post it.

What is not covered

• Orders delivered more than 28 days ago.
• Wholesale orders. Please contact wholesale@ksanthome.com.

Questions

hello@ksanthome.com